I have an active free subscription for the last four years (annual renewal done in Feb 2021), but out of the blue, it started showing me as a Free user today. Now it is prompting me to switch to computer when I am using it on the Laptop. Did not have this problem earlier. Very frustrating!
Solved! Go to Solution.
Thanks. I did that and have gotten no individual response as of 23 hours later. I also replied to an old ticket I had for this same problem. I did get a response on that. They asked me to prove I had paid. I sent back a screenshot showing (in LastPass!) that I had paid. No fix or response as of 17 hours after my proof. We've been LastPass users for 10 years. I'm pretty grumpy about this.
I got the same problem today. Been a premium user with last pass for several years. Always automatic renewed and paid in December. today suddenly it kicked me out premium to "free user" and wanted me to pay again. Just put in case 16708404. What a bummer! Hope they resolve it soon
The worst thing is that we are supposed to get "premium" 24/7 support. but because of the free account issue, we get "free" support, in a long queue and wait a long time. It is just unbelievable
This is a critical function. It should never happen. I can see clearly my payment in the history payment page. How could they not detect that?
This is major fiasco. Last pass was just spinned off as independent company. There must have been changes internally that likely makes this issue worse. They boasted that would make this service better. But I am seeing that thing will start getting worse: This software reliability and the support. They can not even keep the light on. How do they plan to make it better?
I start looking for alternative now.
I have the same problem and am very disappointed with Lastpass. It is a preventable problem. I cannot call support due to it thinking I am a free user. Password managers are too important to have this type of amateur billing snafu. I cannot call them since it does not recognize my premium status. I am ready to consider Password1, Dashlane, Bitwarden, etc. Argh!!!!!!!!!!!!!!