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Active Contributor

Have a premium subscription, but shows as Free user

I have an active free subscription for the last four years (annual renewal done in Feb 2021), but out of the blue, it started showing me as a Free user today. Now it is prompting me to switch to computer when I am using it on the Laptop. Did not have this problem earlier. Very frustrating!

Active Contributor

Go to the below.  Select Contact Support in the bottom.  Fill in your name and account email.  In the next screen, select submit a billing case in the bottom.  Describe your issue, attach your evidence and submit

Active Contributor

thank you so much
New Contributor

This is a typical issue, they downgraded me to free user 3 times...literally appalling support from the last pass. 

It clearly shows they just don't care about service once they receive subscription amount