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Help! Account Recovery



Can someone please help me out. I have a personal Lastpass account and I got a new computer but cant remember my master password. I have started the process of account recovery but when i get to the next page:


it says:

You'll be taken to your online vault and be prompted to change your master password.

After I click on the "click to recover account" button, it says:

Use a one-time password for account recovery?
I hit yes then the following pops up in a box:

Please enter a valid username or one-time password.

If you are confident you are entering valid information, contact your LastPass administrator or LastPass support. One-time login may be restricted by your organization.
I didnt get a chance to put in a user name or password.

Please if someone could help me out with this it would be greatly appreciated.