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imagodei
New Contributor

Re: How many recovery options do you have enabled?

I have lost my password but I know the password hints. I can't make more than a few attempts to log in. Question is, can somebody enable me to make more log in attempts without triggering the temporary lock?

RachelO
Retired LogMeIn Contributor

Re: How many recovery options do you have enabled?

Hi @imagodei,

 

 

If you have attempted to log in to your LastPass account with 8 unsuccessful login attempts, you will encounter a message that your account has been temporarily suspended because of too many login attempt failures.
 
This "soft lockout" period will last about 15 minutes, after which time you can attempt to log in to LastPass again. If you have forgotten your Master Password, you can review the available recovery options detailed in this support article: https://support.logmeininc.com/lastpass/help/recover-your-lost-master-password-lp020010

 




RachelO is a member of the LogMeIn Community Care Team.

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