Please be aware that LastPass Support has no knowledge of a user's master password. It is not possible for LastPass Support to reset or change a user's master password if it is forgotten. I have reviewed your account and you last changed your Master Password 8 months ago. Remember, the master password is 12 or more characters long and has at least one upper and lower case letter, number and symbol. It is also case sensitive so you may want to type it out in a text editor to check exactly how it is being entered.
Glenn is a member of the LogMeIn Community Care Team.
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