I am not able to login

[brienze]

When I tried to login this morning I got an error with 2FA Microsoft Authenticator. I disabled it and tried to install the Last Pass Authenticator. The option to send a SMS to enable login is not working. I tried many times without success over the last 5 hours.

I know SMS is working, because when I tried to use my recovery email, I received a SMS. After typing the activation code, it says the link/or code is no longer active.

So, I am stuck.

I also tried to ask for support by typing my email, no answer so far.

I am very disappointed, specially for not having ANY feedback so far. Not even an automatic reply, not even that.

If I don´t receive any feedback till tomorrow I will cancel my account that I ´ve being a customer for five years !!

It is a shame.

[KarolH_LP]

Hi @brienze ,

Thank you for joining the Community.

We're sorry you're experiencing issues accessing the vault; we can see you have submitted a tech support case, our team will be reaching out soon,

Appreciate your patience.

[brienze]

Hi Karol,

Ok, I am waiting for the support.

Regards,

Marcos

[brienze]

Hi Karol,

I still haven't received any response from support.

I am not able to login neither.

I wanna CANCEL my account. This is unacceptable.

How can I proceed ??

Marcos

[KarolH_LP]

Hi @brienze ,

Thank you for you reply. 

I've noticed you had been contacted by our tech support team. We'll leave the team to assist as needed via the case. 

Thanks, have a nice day!

[brienze]

Hi @KarolH_LP 

Support Team contacted me asking a few questions about my Vault last week (September 13th)

I replied some of them and no feedback for 5 days !! 😞

I am starting to be very concerned about this, if it was a fake LastPass contact.

Support Contact's name is "Henry Eduardo | Customer Care".

Please, can you give me a feedback about it ?

Thanks