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Ruyiii
New Contributor

I can't log in to my LastPass account for many days

I can't log in to my account for many days. Whether I use the correct or incorrect username and password to log into my LastPass account, it says "To continue:
Look for an email from LastPass or Review your login info and try again". But I didn't get any mail from LastPass, even in the trashbox.
What should I do?

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1 REPLY 1
GlennD
LogMeIn Manager

Re: I can't log in to my LastPass account for many days

Hi @Ruyiii 

 

I have reviewed your account and it looks like you are using a VPN. We have sent you identity verification emails, you need to click on the Yes it is me link in the email to confirm that you are the one signing in. Please look for email coming from: do-not-reply-support@lastpass.com  with the subject line: LastPass Security Notification: Login attempt blocked 

 

 

Glenn is a member of the LogMeIn Community Care Team.

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