If you do not have access to your email account to receive emails and there is no way to change this option through your email provider the support team will need to assist. I see that you have two open support cases, 15944080 and 16069879, and the support team will reach out to you at your gmail email as soon as possible with next steps or if they need more information.
''As a Free user, your account is not eligible for technical support.''
Wow, this problem will be helped if I become a Premium member. It is deplorable that the situation is like this at this solution point.
Sooner or later I will recover my passwords again, but I will not forget this situation.
I see in support ticket # 15944080 the support team sent an email to you yesterday asking for more details, could you be sure to reply to that email from the support team with those additional details so that the support team can assist further?