I can;t login to lastpass with 2FA and no SMS or Call?

[Sharon8]

Hi Ash,
I have the exact same problem as above and it has been a rude shock to me! I clicked the contact us button that you recommended and I hope that they get back to me soon as I use it for EVERYTHING. It is most annoying that I cannot contact someone directly when I cannot sign in due to a problem not of my making, I really regret resetting the 2FA link this morning. I stuck with LastPass after the hacking debacle, I have to say if I don’t get a quick response this might be the straw that breaks the camel’s back. I’m mostly venting here, but also just in case I don’t hear back I wanted to log my problem here, you seem like a helpful person 🙂

[Sypet]

I want to add to this as I have the same issue and the LastPass responses have been inordinitly useless.  I cant access a huge number of Passwords and there is no response to the "Call Me or TXT me" buttons and cant get to speak with an actual human is just seriously impossible and useless.  I will definatly be changing my software once I can get in and access everything if it ever happens.

[Sypet]

Hi @AshC
I am still struggling to get it solved. Any assistance would be greatly appreciated as now it has locked me out of my mobile Ph access and I can t get them to remove 2FA so I can get in and start it again on both Ph and Computer

[Sharon8]

Postscript: I remembered that I also used Microsoft Authenticator in the past, so I tried that option as well (I had to reset my Microsoft account on the way because it was a special random one from LastPass that I don’t remember) and I am still getting the failed message - so the problem isn’t with the Authenticator app itself.

[mhussain654]

I am not receiving SMS passcode and Call me also not working. Clicking Send me an SMS passcode alert passcode sent but never received. When I tried to reset password, I have received passcode, So it means my number is correctly added there. Let me know I can login OR disable MFA. I tried to disable MFA through email, But when I clicked link from email, it says you can able to disable MFA. My Email: mhussain654@gmail.com

[Sharon8]

Update: I received a response overnight (I’m in Australia) telling me to expect a verification email (purpose unspecified, possibly to remove MFA?), which I have not not received - I don’t think it is a problem at my end. I responded suggesting that it was a known issue that they must have a solution for and requesting further help. If I wake up in the middle of the night I’ll be checking my emails, the 24 hour delay each time is killing me! I have had to reset quite a few passwords and I have sticky notes everywhere. Surprisingly Microsoft was painless- I have had some fun and game with their PIN before I can tell you…

[Sharon8]

Update no. 2: They have removed my MFA now and I am back in, the relief! Support emailed me overnight and said they had made a change, and to try and login again, when I responded that is still didn’t work I had to answer a series of questions to prove it was me, (be prepared to provide lots of info) and then they took off my MFA. It took me 2 days to resolve for those playing at home, but I did check my emails in the middle of the night this time, I am in Australia and they don’t seem to be online during most of our working day. I have asked about reinstating MFA and will post an update here.

[ubartu]

OMG! After mailing back and forth with Lastpass support for nearly a month without a real solution it turns out the sms code is not sent to my own number. While the number that Lastpass is supposed to call matches my number, the sms is sent to a family members account which I definitely do not recall setting up as backup.

So I've finally regained access to my account and will definitely not set up passwordless entry again until it's no longer required to disable all other MFA options.

[Weisenburger01]

I can't log into my account from home, just from the office. I tried to contact support, but I am asked to log in! I sent an email and got an auto-reply telling me to go to customer support... where I can't log in!

I feel like I am in a hamster wheel.

When I try to login, I have no issue putting my user name and password in. But then they disappear within seconds, so I do not have an opportunity to authenticate via face recognition or SMS.

So, I am stuck in the hamster wheel.

Please help!

[Weisenburger01]

How did you get in touch with them? All I get from my emails are auto-replies telling me to log in, when my issue is that I cannot log in!!!