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Marko3
Active Contributor

Re: I can;t login to lastpass with 2FA and no SMS or Call?

click on the link call me then you have a box pop fill the information then they will call you back

lauralei48
Visitor

Re: I can;t login to lastpass with 2FA and no SMS or Call?

There is no call me option on that page. There are two options, login or go to the community. The only options to get support involve logging in which is literally the problem I'm having.

Marko3
Active Contributor

Re: I can;t login to lastpass with 2FA and no SMS or Call?

there is you should have 3 box's the first box call it says Fastest and then on the boton it has call me << click on the link that a box will pop up and with information for you to fill up then they will call you I have done twice in the past

lauralei48
Visitor

Re: I can;t login to lastpass with 2FA and no SMS or Call?

Were you logged in while doing it? That could be why your page looks different than mine. But I can assure you, I have my vision and reading abilities and there are two boxes - one to login and one to go to the community. If I had an option to make a phone call, I would have done that rather than comment on a random community discussion. 

Marko3
Active Contributor

Re: I can;t login to lastpass with 2FA and no SMS or Call?

can you login ? in support page ?

Marko3
Active Contributor

Re: I can;t login to lastpass with 2FA and no SMS or Call?

Surge010
New Contributor

Re: I can;t login to lastpass with 2FA and no SMS or Call?

I'm having the exact same problem here! If you can't login to your account you're also not able to contact support. That's crazy!

Can someone please help me? What to do now? I want to reset my passw or login method since verification via SMS or calling is not working. Probably I never set that up? 2FA didn't work anymore so I removed that.
akumahanta
New Contributor

Re: I can;t login to lastpass with 2FA and no SMS or Call?

Hello AshC_LP

can you also help me with MFA, please? I deleted the wrong entry in my MFA App and now I can't login anymore. I got logged off from all devices so I can't access my account anymore. I still have my master password and also it seems like my phone number is wrong, which is in my account.

 

I've created already a thread: https://community.logmein.com/t5/LastPass-Mobile-Apps/Can-t-login-due-to-MFA/m-p/310089#M2271

PropsEA
Visitor

Re: I can;t login to lastpass with 2FA and no SMS or Call?

I can't also log in to my Lastpass. SMS is not receiving and when I tried call feature it doesn't work

LJS
Visitor

Re: I can;t login to lastpass with 2FA and no SMS or Call?

Hello! Long time listener, short time caller.  Please forgive newbie mistakes.  I switched platforms from Apple to Android and don't have my old phone anymore.  I did not have restore/backup prior to the switch, but I did have MFA set up.  Now I cannot login to LastPass account to turn off MFA!  I have clicked on the middle button for support several times but have yet to hear from anyone.  I am pretty sure my email address is the same as when I first purchased.