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MtZay
New Contributor

I cant use one-time pass

I write sms code, and see this messege:

"Please enter a valid username or one-time password.

If you are confident you are entering valid information, contact your LastPass administrator or LastPass support. One-time login may be restricted by your organization."

Try 1 week . How i can authorized?

 

6 REPLIES 6
RachelO
Retired GoTo Contributor

Re: I cant use one-time pass

Hi @MtZay,

 

Were you trying to log in to LastPass using a One-Time Password that you had generated? https://support.logmeininc.com/lastpass/help/use-temporary-one-time-passwords-lp030002




RachelO is a member of the LogMeIn Community Care Team.

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MtZay
New Contributor

Re: I cant use one-time pass

I try recovery master password, and give this messege

 

RachelO
Retired GoTo Contributor

Re: I cant use one-time pass

Thanks for the information. If you're trying to reset your master password, you're not able to reset your master password using a otp or SMS code. Please try all of the possible recovery options outlined here: https://support.logmeininc.com/lastpass/help/recover-your-lost-master-password-lp020010




RachelO is a member of the LogMeIn Community Care Team.

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MtZay
New Contributor

Re: I cant use one-time pass

This not help me.

GlennD
GoTo Manager

Re: I cant use one-time pass

Hi @MtZay 

 

I have reviewed your account and it shows that you have changed your Master Password twice since June and currently have no recovery one-time passwords available for recovering the account. You will either need to enter the current master password correctly or revert the most recent master password change from 3 weeks ago and try to enter the previous master password correctly. 

 

Remember, the master password is 12 or more characters long and has at least one upper and lower case letter, number and symbol. It is also case sensitive so you may want to type it out in a text editor to check exactly how it is being entered.

 

Glenn is a member of the GoTo Community Care Team.

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MtZay
New Contributor

Re: I cant use one-time pass

Thank you! I dropped the last change, but this password is also a problem. Can I reset my password to the last 2 changes state, not just one?