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shonuff444
New Contributor

I paid for Premium but now my account says free?

Hi,

 

I tried to switch from Families (I thought my wife would join, but she didn't) back to premium, which I paid for in June, but now my account is marked as free. (I have had a premium account for a few years.) I sent a message to support but have not heard anything back. Any help would be greatly appreciated, as I would like full use of the service.

 

Thanks

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2 REPLIES 2
GlennD
GoTo Manager

Re: I paid for Premium but now my account says free?

Hi @shonuff444 

 

I did not see a support ticket for your email address, please scroll down on this page and click Contact Support to open a ticket with Support http://link.lastpass.com/community

 

Glenn is a member of the GoTo Community Care Team.

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shonuff444
New Contributor

Re: I paid for Premium but now my account says free?

Thanks for replying. I did put in a support ticket, but I have also put in another one just now.