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RachelO
Retired GoTo Contributor

Re: I purchased LastPass and now my vault is empty?

Hi @alexcarry,

 

Please be aware that LastPass cannot access or provide you any of your Vault data, as LastPass never has access to this information. I see that case number 14982980 was closed on May 13, 2021 as the support team did not receive a response to the email they sent requesting more information from you. Please create a new request with the support team by scrolling down and clicking Contact Support at the bottom center of this page to see if there's any way to retrieve lost Vault data: https://support.logmeininc.com/lastpass/help/i-just-upgraded-to-lastpass-premium-and-my-vault-is-bla...




RachelO is a member of the LogMeIn Community Care Team.

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nadiakhan230
New Contributor

Re: I purchased LastPass and now my vault is empty?

Hello, could you try these steps to see if that fixes this issue? In the <a href="https://apkhobby.com/">Mod apk</a> , tap Settings &gt; Actions &gt; Refresh Vault &amp; Clear LastPass Cache. Log out and log back in. If that doesn't work, try uninstalling the app, restarting your device, then reinstalling it.
lebipvid
New Contributor

Re: I purchased LastPass and now my vault is empty?

In addition the online version of Last Pass shows some gibberish and not english