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RachelO
Retired LogMeIn Contributor

Re: I purchased LastPass and now my vault is empty?

Hi @alexcarry,

 

Please be aware that LastPass cannot access or provide you any of your Vault data, as LastPass never has access to this information. I see that case number 14982980 was closed on May 13, 2021 as the support team did not receive a response to the email they sent requesting more information from you. Please create a new request with the support team by scrolling down and clicking Contact Support at the bottom center of this page to see if there's any way to retrieve lost Vault data: https://support.logmeininc.com/lastpass/help/i-just-upgraded-to-lastpass-premium-and-my-vault-is-bla...




RachelO is a member of the LogMeIn Community Care Team.

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