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ghargreaves
New Contributor

iOS APP wiped Vault after upgrade

I've been a long time Lastpass user.  My Vault was stuffed.

Recent pricing changes forced me to upgrade from $1/mo to $3.  I upgraded using the mobile app and now my vault is empty.

However - when I use my PC, my vault in the browser is fine.

How do I get my vault back on Mobile?

RachelO
LogMeIn Contributor

Re: iOS APP wiped Vault after upgrade

Hello, could you try these steps which should fix this issue?

 

In the app, tap Settings > Actions > Refresh Vault & Clear LastPass Cache. Log out and log back in. If that doesn't work, try uninstalling the app, restarting your device, then reinstalling.




RachelO is a member of the LogMeIn Community Care Team.

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packerm05
New Contributor

Re: iOS APP wiped Vault after upgrade

This is very help full information