Import of Keepass xml is not working

[NickLittleNZ]

Hi,

It's a pain, but I got around it by doing a search on the XML file for fields that might have numeric entries (password, username, custom fields etc.) and inserting some unique text at the start of that field. E.g. "_removeme_".

The import will then work. You just have to go through the imported passwords and remove your unique text.

OK if you've got a modest number of entries to import, PITA if there are 100s...

Cheers,

Nick

[Silverby]

Thank you for the tip. For me with almost 500 entries that would be to much pain :-). 

[Pettho]

Is there any progress on this issue?

I've tried to take a copy of my database and remove every entry except one. I have no folders either.

The entry has no notes and user name, password and URL fields are filled. There is no number in the username or the password.

But still can't import the xml.

[packetguy]

No, and they closed my support case thinking this is the root issue.

Thats not how it works, you leave the case pending awaiting the result of the bug fix for the root cause.

Since i am waiting now for more then a month on Lastpass Support with no updates on the issue whatsoever i manually copy and pasted all entry's (800+) to lastpass.

Took me more then a week. Thanks Logmein/Lastpass

[denis_]

Hi, 

We just released a fix for our web client. The fix is not yet available in our extensions but will be shortly. In the meantime, here is how you can access LastPass via the web client:

1. Open your browser
2. Navigate to https://lastpass.com/?ac=1&lpnorefresh=1 
   • Do not open LastPass via the browser extension menu / icon
3. Enter your login information and access you vault
   • The url should show lastpass.com 

Let us know if you are still experiencing issues.

[notav]

Hi denis_

Just tried the web app import. Still not working for me.

[Silverby]

Hi!

Thank you for the possibility to test the fix! Unfortunately it does not work for me either. There is improvements though! The difference is that I am able to list all my 542 passwords. I get to the preview where I am able to address incomplete items before import. Previously Lastpass got stuck before creating that list. 

Now I see all my passwords but when pressing import all The icon with the three dots in the upper right corner starts to move the dots but nothing happens. It is difficult to know how long the import will be, but I waited a good 5 minutes before I refreshed the page and my vault is completely empty.

[sunike98]

Hey,
Yes everything is happening the same way for me for @Silverby just with 200 passwords.Even if I try only the complete ones it's just stuck on that page.
Tried many browsers still nothing. Tried private window still nothing.

[denis_]

Hi,

Thank you for your feedback. I'm really sorry to hear the fix implemented does not solve your issue.

To help our teams troubleshoot faster would it be possible for you to PM me a redacted file that does not work?

[EvanW]

Hello @sunike98 and @Silverby!

Are you still having problems with this? Are you editing anything on the final screen prior to clicking Import All or Import Selected? Are there any specific characteristics of the items that aren't being imported that you could identify? 

Thanks!