cancel
Showing results for 
Search instead for 
Did you mean: 
rjm2
Contributor

Re: Important information about changes to LastPass Free

ok. One more question. Are you able to see issue history in the support portal? When was the last time they responded as shown in history in the support portal?

Also, would you be able to post a screenshot of the issue history in the support portal? Use image sharing site like postimages.org and share link?

Thanks
GlennD
LogMeIn Manager

Re: Important information about changes to LastPass Free

HI @Rocasti76 

 

I apologize for any frustration. I have reviewed your support ticket and the screenshots you uploaded, the message only says that your session has expired so you should be able to sign into the LastPass browser extension to start a new session. Your account is showing as a Premium plan and I do not see any failed sign ins,  could you provide some more details about the issue you are experiencing? 

 

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Rocasti76
Active Contributor

Re: Important information about changes to LastPass Free

Hi @GlennD 

 

That is the issue, once I log in to my mobile it kicks me out of my laptop. That was the reason why I paid for the subscription so that it will allow me to log on to multiple devices. It's not allowing me to do that.

Rocasti76
Active Contributor

Re: Important information about changes to LastPass Free

Tags (1)
arco617
New Contributor

Re: Important information about changes to LastPass Free

Just use Bitwarden. I tried it and immediately stopped my Lastpass payments.

RachelO
LogMeIn Contributor

Re: Important information about changes to LastPass Free

Hi @Rocasti76,

 

I've reviewed your account and see you have a setting enabled to log you out of LastPass when logging in on another device. Could you change this setting following the steps below to see if it fixes this problem?

  • Access your Vault by clicking the LastPass icon in your web browser toolbar or visit https://lastpass.com/?ac=1
  • Click Account Settings on the left side menu, click Show Advanced Settings
  • Scroll down to the Security section and make sure "Auto-Logoff Other Devices" is disabled. 
  • Click Update and test again by logging on with another device.



RachelO is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudos!
rjm2
Contributor

Re: Important information about changes to LastPass Free

ok @Rocasti76 I can see the LogMeIn (LastPass company) message. Thanks

Looks like last message from them was 19th March ?

Curious to see if Rachel O's idea above fixes the issue?...
Rocasti76
Active Contributor

Re: Important information about changes to LastPass Free

Hi @RachelO 

 

Thank you so much...I think that worked!!!

Rocasti76
Active Contributor

Re: Important information about changes to LastPass Free

It worked!!!
Stephens21
New Contributor

Re: Important information about changes to LastPass Free

LastPass offers access across two device types – computers (including all browsers running on desktops and laptops) or mobile devices (including mobile phones, smart watches, and tablets). Starting March 16th, 2021, LastPass Free will only include access on unlimited devices of one type.