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BottyBotsworth
New Contributor

Is there any way to log in without the authenticator or sms?

Recently was trying to figure out issues on my girlfriend's PC, decided to use ccleaner to clean out everything which deleted her cookies. Problem is when she now tries to log back into lastpass she needs to use either the authenticator app, which needs her to use the authenticator app to use, or to send a code through SMS to a number she no longer has.

Is she now SOL? Will this finally be the nail in the coffin to have her switch off this **bleep**ty service? Or is there some way to fix this? She still knows the master password.

1 REPLY 1
EvanW
LastPass Contributor

Re: Is there any way to log in without the authenticator or sms?

Hello and welcome to our community! 


You can try the steps on this support article to help you bypass this issue. You should start with option #2 to get ahold of support and they can help her get into the account. 
https://support.lastpass.com/help/im-locked-out-of-lastpass-because-i-cant-disable-the-lastpass-auth...