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New Contributor

LP Recovery -Please confirm you're not a machine

I have an issue to start to recover my Master password.


Normally the page would ask me to click on the "I'm not a robot".


However, I couldn't find this option when I start the recovery.I waited for at least month and tried server times in different days, the issue remains. 


The first picture should be the normal one where I tested from a machine in the US.  the 2nd and 3rd pictures show the issue. My IP is in China.

LP-1.pngLP-2.png2021-09-15 16_24_36-LastPass - Recover Account 和另外 45 个页面 - 个人 - Microsoft​ Edge.png

LogMeIn Contributor

Re: LP Recovery -Please confirm you're not a machine

Hi @DaviesWu,


Could you try making sure all popup/ad/content blockers (or any extensions that could be blocking ads/content/popups) are disabled in your browser to see if you can then finalise/confirm the reset?

RachelO is a member of the LogMeIn Community Care Team.

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New Contributor

Re: LP Recovery -Please confirm you're not a machine

@RachelO  I am using the latest Microsoft Edge(version 93.0.961.52 x64 version). I disabled all other extensions and just now reset popup of It still doesn't work.

I also make sure there is no firewall issue.


2021-09-18 10_33_40-Window.png2021-09-18 10_36_06-Window.png