LastPass App and Safari plugin on Mac don't work.

[Robert Busch]

Hey I may have found a  solution!

I opened up the LastPass app and entered in my login information  and the icon began spinning.  I then immediately went to the menu bar and went to File Menu and did "Clear Cache."

At first it just timed out.  I did it again and I am now logged in using my lastPass App.

I suppose the cache was too full or corrupted or something.. who knows?  It worked!

Don't forget to give me a thumbs up if this worked for you!

[gsbdiver]

You are correct that this works. I have seen this for weeks to be a "work around", but it really is not.

First, you will have to do this every time you try to use the app. That is not a working app.

Second, this will remove any changes that you have made while offline! So if you made updates, say goodbye to those. Poof!

Third, while this "gets you in" the app still will not sync while you use this work around (a continuing part of the bug is that the desktop app won't sync anymore), so if you make changes with the app having connected this way, those will not sync and if you make changes elsewhere (say on a mobile app) those will not sync with the desktop app, so although this "gets you in" the desktop app thus accessed is not actually syncing or working.

It has been months now since the desktop app has last worked, because of this bug. Although I am a paying customer (and my company and employees too) and have been for years, I think I'm about ready to switch to another password manager. Does anyone have a recommendation for how to migrate to another app like 1password or a recommendation for another password manager in general? This has become too difficult to work around and lastpass does not seem to fixing it. What should I use instead and how do I migrate?

Thanks

[Robert Busch]

I also had an issue where I had to login again and faced the same issue.  I did find another place in the community that said they were able to resolve the issue by finding and removing a corrupted "shared" password.  I reached out to LastPass and they identified a corrupted shared password.  I removed it and so far I am not facing the issue any more.  Crossing my fingers!

My main reason for using lastpass rather than the keychain is the ability to share passwords with my family.  I too have been very frustrated by this apparent bug.  Anyone know of another password keeper that allows you to share passwords?

[gsbdiver]

Looks like 1 password allows sharing: https://1password.com/

Here is an article about switching: https://gizmodo.com/how-to-switch-password-managers-without-losing-your-dat-1846441632

How did you get last pass to find this corrupt password thing? Is that a check that I can do or do they have to do it? How would I even ask them?

[smondo72]

I tried the proposed solution. but it does not work

[nwekwerth]

I just installed the latest update and it seems that the problem is resolved. I can now open the LastPass app and also use LastPass in Safari. 

[gsbdiver]

Did another full install after talking to support. No job. The bug is persistent.

[nwekwerth]

Oh man... I just installed another update and we're back to square one. It is broken again. I'm on LastPass 4.116.0 now. The previous version worked. This one does not. 

[gsbdiver]

Bummer. I have a case going with their support and they cannot fix it either.

The suggested an app to be sure it's completely removed before I reinstalled. No joy. Didn't work.

What do you think about other options? I found 1password, but what else is there that lets you share passwords that it's easy to transfer the ones I have? Any advice?

[Robert Busch · Accepted solution]

Make sure you ask the support person to check to see if any shared passwords are corrupted.  Somehow they have a way to see a corruption in shared passwords.  Once they told me which shared password was corrupted I just removed it from my lastpass and it started working again.