LastPass App and Safari plugin on Mac don't work.

[nwekwerth]

The LastPass app on Mac and therefore also the Safari plugin do not work. When I try to log in, it shows me the animation of a safe unlocking and then goes back to the login form. LastPass on Chrome on the same computer works. 

I've deleted the app several times from my laptop using tools that remove all associated libraries as well. I've reinstalled from https://lastpass.com/misc_download2.php (using both the Safari and the Mac App links). 

LastPass on my iPhone and iPad work fine. 

I reached out to support and they said they would get back to me but now the support login is broken as well. (see https://community.logmein.com/t5/LastPass-Support-Discussions/LastPass-support-login-is-broken/m-p/3...).

[reynoldsheath]

When attempting to log in to Lastpass login/password won't "stick." After entering the correct password, the login screen flashes (like the software accepts it), then within a second goes right back to asking for the password again. Safari extension and Lastpass app both react the same.

  System Version: macOS 13.2.1 (22D68)

  Kernel Version: Darwin 22.3.0

  Boot Volume: Macintosh HD

  Boot Mode: Normal

  Secure Virtual Memory: Enabled

  System Integrity Protection: Enabled

  Time since boot: 2 days, 20 hours, 24 minutes

  Model Name: MacBook Air

  Model Identifier: Mac14,2

  Model Number: MLXW3LL/A

  Chip: Apple M2

  Total Number of Cores: 8 (4 performance and 4 efficiency)

  Memory: 8 GB

  System Firmware Version: 8419.80.7

  OS Loader Version: 8419.80.7

  Activation Lock Status: Enabled

[reynoldsheath]

Having the exact same issue.

[denis_]

Hello,

Are you trying to login in the app directly or via the extension menu in Safari? If you tried in only one of the 2 options, can you try the other one?

[WAC1]

Hello, 

I tried both ways.  Neither worked.

[reynoldsheath]

Trying to login in the app directly, and via the extension and experience the same issue. Safari as the browser. After reading a couple other posts yesterday, I found that others were having this issue around June of '22 (possibly). I believe an update fixed the issues at that point. Since I'm unable to stay logged in for more than about 3 seconds, I can't tell if there is an update available.

[denis_]

Hi,

May I ask you to uninstall and reinstall the app?

Uninstall:

1. Quit Safari.
2. Quit the LastPass app.
   
   Make sure there are no LastPass icon left in top nav bar
3. Once both are closed, go to your Applications folder.
4. Click and drag the LastPass App icon   into the Trash.

Install:

1. Go to https://lastpass.com/misc_download2.php
2. Download the LastPass Mac App

3. Locate the download, then double-click on the LastPass.dmg file to open.

4. Click and drag the LastPass app icon to the Applications folder.

5. Open the Applications folder, then double-click on the LastPass app and select Open

6. Try to login

[reynoldsheath]

I followed the instructions for uninstall and reinstalled. Same issue persists.

[denis_]

Can you try to login via the app (not the extension), and then open the app menu (OSX menu bar top right) and tell me if it looks like that?

I'm looking to understand if you are logged in but somehow the app does not bring you to the vault. You would have the Log Out button, as opposed to Log In to LastPass

Also what does the extension menu in Safari look like, do you have the login form or the normal extension menu?

[reynoldsheath]

I quit the Lastpass app, restarted, logged in. I was kept logged in for about 15 seconds or so, then logged back out. My app menu looks like the example, but Quick Search and Vault are not active links. Where your screen shot says Log Out, mine says Log In to LastPass. Extension menu in Safari shows the login screen. Asks for the password because I can't stay logged in.