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nwekwerth
New Contributor

Re: LastPass App and Safari plugin on Mac don't work.

This worked! 

 

I reached out to support. They just emailed me back with a corrupted shared password. I removed it and tried to log in again. At first, I saw the spinning safe but then I cleared the cache and it immediately logged me in. 

 

Brilliant. Thank you!

gsbdiver
New Contributor

Re: LastPass App and Safari plugin on Mac don't work.

I'be been trying to get them to figure out a corrupted password for months, so I could see if this solution works.

 

No Joy. They are not responsive to solving. Do you know how we can find these without waiting on them?

gsbdiver
New Contributor

Re: LastPass App and Safari plugin on Mac don't work.

Not solved. I understand the theory of this solution, but how do we implement it if we cannot find the corrupt passwords? And if support is no longer working?

 

If they are no longer doing support, what does one do to even test this solution?

gsbdiver
New Contributor

Re: LastPass App and Safari plugin on Mac don't work.

How in the world do you think that this is solved?!?!!? Most certainly NOT solved.
nwekwerth
New Contributor

Re: LastPass App and Safari plugin on Mac don't work.

\I managed to contact them via https://support.lastpass.com/s/contact-us?language=en_US . I called them and they said they would get back to me and actually did. They emailed me with a link to the corrupt shared password. 

CitizenOfA
New Member

Re: LastPass App and Safari plugin on Mac don't work.

I had the same issue and opened a support case through https://support.lastpass.com/s/createrecord/Create_Case asking to specifically look for a corrupted shared password. They responded within a few hours saying I was right to request this and told me they had found one. But, after I deleted it, the issue was still there.

I then asked to check again and, lo and behold, there appeared to be another corrupted shared password. Deleting that one too, resolved the issue. Yay.

 

They also mentioned that they are working on a fix...

gsbdiver
New Contributor

Re: LastPass App and Safari plugin on Mac don't work.

Still doesn't work. I tried that link too, replies take a week or two. They found the corrupted passwords, but did not fix it. 

SqueakyRabbit
New Contributor

Re: LastPass App and Safari plugin on Mac don't work.

I had tried a number of things listed, but what worked for me and has stayed working for over a week now, was to delete the Lastpass Mac App, follow below to reset my account, reload my passwords, re-install the App- https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/reset...
Basically you delete app, export your passwords, reset your account and import your passwords, re-install app.

Safari and the Mac Lastpass app have been working fine since.