LastPass Authenticator - cannot backup to cloud

[jkaluzay04]

Hello there,

I wanted to start using LastPass authenticator. I have family LastPass plan. Every time i try to sync my LastPass Authenticator to cloud i get error: "Your Authenticator accounts couldnt be saved to the cloud." Does anyone know how to solve this please?

[raehl]

I have the same problem, but an individual plan.  Just keeps telling me "Accounts not saved".

[adazinh]

Backing up to the Lastpass cloud doesn't work, so using this app risks me not being able to access any of the sites I have TOTP set up with. The Lastpass support people were unable to help—they suggested I delete all my TOTPs and try again, which would put me in a pickle.

[jkaluzay04]

Exactly the same

[jkaluzay04]

Dont even try, I tried that and it didnt fix this.

[GlennD]

Hi,

Please open a support ticket so we can investigate.

[jkaluzay04]

Hi,

thanks, how can I do that please? On the page you linked I counldn't find any infos.
Thanks

[GlennD]

@jkaluzay04 please scroll down that page and click on Contact Support.