LastPass Vault appears blank on the website

[rs202310]

Upon logging into Lastpass website using Chrome Version 103.0.5060.132 (Official Build) (64-bit), my vault page only displays "Lastpass..."  Everything else on the page is blank.  I typically see this page waiting for it to build the page but nothing happens.   I have cleared all of my cache (history, password, everything).  Nothing seems to work to log me in.  I noticed this issue starting in October 2023. 

[AnnoyingIT]

Trying to change my account type from mobile to web. I have 3 changes remaining.

Ive logged out of the mobile device.

Logging in with the web browser, i get to the vault URL and i just get w hite page with the Lastpass logo.

No message anywhere about changing account type.

How do i do this?

Thanks

[MElizabeth]

After logging in, my homepage is blank, with a LastPass logo and nothing else. I cannot see or access any of my passwords. This has happened on all devices and browsers I've tried, including desktop Chrome and Edge, and Chrome browser from my phone. I cannot find any information or help on resolving this from my searches. 

[HenryO_LP]

Hello @MElizabeth ,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issue you are having. Our team is currently investigating the reports about this issue. However, you should be able to open your vault from the browser extension while this is resolved.

Please let me know if this worked or if further assistance is required. 

Thank you,

Henry | Customer Care

[HenryO_LP]

Hello @AnnoyingIT ,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issue you are having when trying to log in. Our team is currently investigating the reports about the website not fully logging in. However, if you log in through the browser extension you should be able to access.

Please let me know if this worked or if further assistance is required. 

Thank you,

Henry | Customer Care

[HenryO_LP]

Hello @rs202310 ,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issue you are having trying to log in. Our team is currently investigating reports about the website not logging in as you described. The LastPass extension continues to work properly and should allow you to open your vault while this issue is resolved.

Please let me know if this worked or if further assistance is required. 

Thank you,

Henry | Customer Care

[alpha7]

Hello,

I'm getting this same issue after I login to lastpass. It was working fine yesterday but not today. How do I get this resolved? 

Thanks.

[AshC_LP]

@alpha7  I'm sorry about that. 

While we investigate the cause of this issue, you may still be able to access the vault data through the browser app itself.  

Thanks for your patience. 

[rs202310]

I was able to get it to work on Firefox.  Chrome was still an issue.

[Nimble1]

I am having the same issue. I tried 3 browsers and 2 computers. Also, that "help" above isn't helpful. I need a password for an app on my phone, not a browser extension. HALP!