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JSC84
New Contributor

LastPass app for Mac OS will show drop-down box with no contents

On Mac OS, when I am using Safari and have the LastPass app installed on the icon bar within Safari, whenever I click on the " . . . " icon to have the LastPass options menu appear, the menu box will show just an empty box. Half the time it will not display the menu options. This happens in Safari on multiple machines running Mac OS. The LastPass extension does not exhibit this behavior for the other browsers on Mac OS, likely because they are installed differently. This problem with LastPass for Safari has been going on for many months now.

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11 REPLIES 11
josephselby
Active Contributor

Re: LastPass app for Mac OS will show drop-down box with no contents

Same problem.  Really stinks.

cirrushuet
New Contributor

Re: LastPass app for Mac OS will show drop-down box with no contents

I've been having the same problem since installing LastPass version 4.94.0.  This problem does not appear in version 4.93.0 nor in version 4.89.0.  I've downgraded to the older version for now until it is fixed.  

Steve1973
Active Contributor

Re: LastPass app for Mac OS will show drop-down box with no contents

The blank window is a prompt for Multifactor Authentication (MFA).

 

I downgraded to version 4.86 and the same window popped up, but wasn't blank.

 

There are 2 solutions for this issue currently.

1.  Downgrade

2.  Disable MFA

josephselby
Active Contributor

Re: LastPass app for Mac OS will show drop-down box with no contents

Do you have a secure place to download 4.93?

cirrushuet
New Contributor

Re: LastPass app for Mac OS will show drop-down box with no contents

No, unfortunately I don't, sorry. I happened to find version 4.89.0 in my Mac's Trash folder and used that.
JSC84
New Contributor

Re: LastPass app for Mac OS will show drop-down box with no contents

I am not using MFA and this is happening.

 

 

 

DC-Jeff
New Contributor

Re: LastPass app for Mac OS will show drop-down box with no contents

Same here, 4.94 on Safari. This compounds the other nagging issue on Safari that I've been experiencing since the 4.93 update, where I cannot autofill by clicking the LastPass icon in the username or pw boxes on a site; I have to two-finger click and choose "Fill [sitename]." This is really frustrating. Yes, I use TFA and no I'm not disabling that. 1Password looking more attractive by the day...

josephselby
Active Contributor

Re: LastPass app for Mac OS will show drop-down box with no contents

Yep. And the fact that LastPass hasn’t even given a comment or update on this makes you doubt whether they’re worthy of holding personal data at all.
usnavycpo
New Contributor

Re: LastPass app for Mac OS will show drop-down box with no contents

Same issue