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GlennD
GoTo Manager

Re: I didn't realize I have locked my PC than my Mobile. Can someone help me? Thanks

Hi @itsbrianchen,

 

I have added another device switch to your account so you can go back to using your desktop.

 

Glenn is a member of the GoTo Community Care Team.

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ashrafhigazi
New Contributor

LastPass change active device type

I am a user of the free version of LastPass, and I unknowingly set the type to mobile after the 3 allowed free switches. I didn't know there's not a chance to choose the active device type after the 3 free allowed switches. Is there a way to change the setting to switch my active device back to computer?

GlennD
GoTo Manager

Re: LastPass change active device type

Hi @ashrafhigazi,

 

I have added 1 more device switch to your account.

 

Glenn is a member of the GoTo Community Care Team.

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ashrafhigazi
New Contributor

Re: LastPass change active device type

Really appreciated your support .. it works thanks for your support.  

 

one more question: 

can I upgrade for 1 month instead on 1 year so at least I will be able to see the deference between the free account and premium account?   

GlennD
GoTo Manager

Re: LastPass change active device type

Hi @ashrafhigazi,

 

We only have annual plans for LastPass, but here is a list of the features you would gain if you upgrade:

 

  • Unlimited device type access (both computers and mobile devices)
  • Security Dashboard & Security Score
  • Dark Web Monitoring
  • Emergency Access
  • One-to-Many Sharing
  • 1 GB File Storage Using Secure Notes
  • Advanced Multifactor Authentication Options

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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PZn
New Contributor

LastPass change active device type

Hi, I am a user of the free version of LastPass, and I unknowingly set the type to mobile after the 3 allowed free switches. I didn't know there's not a chance to choose the active device type after the 3 free allowed switches. Is there a chance to change the setting to switch my active device back to computer?

GlennD
GoTo Manager

Re: LastPass change active device type

Hi @PZn, I have added one more device switch to your account.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
TakaTakata
New Contributor

Re: LastPass change active device type

Hi Glenn,

please give me one more chance to device switch (from mobile to PC) on my free account.

 

Thanks!

GlennD
GoTo Manager

Re: LastPass change active device type

Hi @TakaTakata, I have added one more device switch to your account.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
SummerWise
New Contributor

Re: LastPass change active device type

Hello,

 

I would like to change my active device from Computer to Mobile.  Can you please add another device switch to my account?

 

I have 0 device switches left.

 

Thank you.