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fwafwow
New Contributor

LastPass is not saving passwords when they are updated

I've been a relatively satisfied user for a few years. I've noticed a few problems, however:
 

LastPass rarely automatically updates password changes that I make to online sites. I have the browser extensions installed and usually have my Vault open, and the best I get is that when I manually update a site's password, my computer switches me to the Vault as the open application, but nothing more. 
The two factor authentication feature seems to be buggy - 

First, I have set it up multiple times, but it seems to turn itself off, even after I confirm that it is enabled. I did get it to work once (in that it required me to enter the authenticator code), but then it turned off and I'm able to login without the authentication.
Second, I can't choose to use multiple authentication apps (LastPass and Google), as when I did LastPass and added Google, the program turned off LastPass Authenticator.
The Security Dashboard seems to not work. I went through some steps (including adding 2 factor - see above), and changing my weak passwords doesn't seem to change the rating, and the list remains the same (even after I change passwords). And it takes forever to provide the "Security Score"
Is it just me???
 

17 REPLIES 17
RachelO
LogMeIn Contributor

Re: LastPass going downhill?

Hello,

 

Could you try these steps to see if it resolves these issues?

 

  • Click the LastPass icon in your web browser toolbar.
  • Go to Account Options or click your email at the bottom of this menu > Advanced > Refresh Sites then Clear Local Cache.
  • Log out and log back in to your LastPass account.



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fwafwow
New Contributor

Re: LastPass going downhill?

Thanks @RachelO , and my apologies for the delay in replying. I followed the steps you recommended and here's what happened.

  • The time for the Security score to update was still about 8 minutes.
  • The 2 factor authentication worked initially after I logged out and logged back in. After about 10 minutes when I rechecked the status, it said "inactive" next to multifactor authentication.
  • I tried updating a password on a website and after doing so, I was merely kicked back to the LastPass vault - there was no automatic update.

So basically, nothing changed.  Please don't ask me to remove and reinstall LastPass, or check whether my OS is up to date. I have LastPass installed on two computers, and the OS is up to date on both. 

RachelO
LogMeIn Contributor

Re: LastPass going downhill?

Thanks for giving that a try. We've done a refresh on your account, could you try uninstalling the LastPass extension then reinstalling and testing once again?




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fwafwow
New Contributor

Re: LastPass going downhill?

It says to uninstall the extension, I have to uninstall the entire program. Is that what you want me to do?

RachelO
LogMeIn Contributor

Re: LastPass going downhill?

Apologies, if you are using the LastPass Mac app (and Safari extension) you would want to uninstall the LastPass Mac app (https://support.logmeininc.com/lastpass/help/uninstall-lastpass-lp010011), empty your Trash, then reinstall.




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fwafwow
New Contributor

Re: LastPass going downhill?

I will do this, but do you understand that I have it installed on two Macs? That makes it a bit more likely that the problem is not specific to my computer.

RachelO
LogMeIn Contributor

Re: LastPass going downhill?

We've done a refresh on the account, which may resolve this issue, but it is recommended to uninstall and reinstall the app/extension on both devices to be sure and test once again.




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fwafwow
New Contributor

Re: LastPass going downhill?

Ok - now I'm very irritated. I've spent the last half-hour plus doing the most recent suggestion and nothing has changed. I also figured out that LastPass continues to run in the background - even after a Force Quit - which prevents the reinstallation of the extension without multiple restarts. And each time I ran the Security score, it still takes 6-7 minutes to produce a score, and each time it tells me that my multi factor is not active, after I have set it up (and logged in once using the LP authenticator app).

 

Am I able to speak to you or someone else? This is getting incredibly frustrating

RachelO
LogMeIn Contributor

Re: LastPass going downhill?

If you're still experiencing this issue, we would recommend submitting a bug report to the technical team so that they can gather more specific details and help resolve this issue, following the steps here: https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass




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