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Chrom
New Contributor

LastPass not accepting a correct Master Password on a new machine

I tired accessing my account on a new computer through the chrome plugin - it pretends the master password is bad. Meanwhile on an old computer the master password works just fine and the account is accessible.

 

How can that come about?
(Technical details on what additional information is stored locally & on lastpass servers would be appreciated)

 

How do I access my account on the new machine?

2 REPLIES 2
TamasT
LogMeIn Contributor

Re: LastPass not accepting a correct Master Password on a new machine

Please check your email inbox for LastPass Device Verification email.
See details here: https://support.logmeininc.com/lastpass/help/why-is-my-device-not-recognized-when-i-log-in-to-lastpa...
darkgreigh
New Contributor

Re: LastPass not accepting a correct Master Password on a new machine

Hi @TamasT  .  I'm facing a similar issue. In my case, I can login using my extension but not through my browser. And now when I try to change my master password / settings through Extension -> Vault -> Settings route, it keeps saying my password is wrong when I'm 100% certain it isn't. It's as if the account has been blocked. 

 

This started happening after I logged in from a fresh IP.  I received a location/IP verification email which I clicked on and verified. Even then, I'm currently stuck in the current situation. When I try logging in from a different IP again in order to get a fresh location/IP verification e-mail, I do not receive anything in my mailbox. 

 

Could you please help with this? Thanks!

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