LastPass "couldn't contact the server" error in Chrome

[Unkn0wabl3]

Hello. For the last roughly 30 hours, I've been having an issue where the Chrome extension for LastPass will error out, saying it cannot contact the LastPass server. If I click on the extension it's able to connect, and the app on my iPhone works fine. This is becoming quite annoying, as I routinely have videos up full screen, and this error overlays over them. Has anyone else experienced this recently?

[RachelO · Accepted solution]

Hi @Unkn0wabl3,

Could you try these steps to see if it fixes this issue:

• Click the LastPass icon in your web browser toolbar.
• Go to Account Options or click your email at the bottom of this menu > Advanced > Refresh Sites then Clear Local Cache.
• Log out and log back in to your LastPass account.

If that doesn't work, try uninstalling the LastPass extension then reinstalling from here: https://lastpass.com/download/

[Unkn0wabl3]

Did everything up to and including removing and re-adding the extension, and it seems to have worked. I've gone about 15 minutes without a popup, and it was occurring every 5-7 before. Thanks 🙂