cancel
Showing results for 
Search instead for 
Did you mean: 
VYpremuim
New Contributor

Lastpass auto-renewal silently failed

One would assume that taking money from paid users is something a company that wants to make profit should be reasonably good at. But it seems not to b the case. Not only my auto-renewal failed, I've got absolutely no indication of that (e.g. via email) until the apps decided to lock me out of premium features. That is very disappointing and makes me question the choice of Lastpass as a password manager. I've emailed the support but have not heard back from the either.

Tags (1)
1 REPLY 1
AshC
GoTo Moderator

Re: Lastpass auto-renewal silently failed

Hello @VYpremuim 

I apologize for the billing difficulty.

 

After looking up your email, it looks like you were able to upgrade successfully.  However if you still have any issue please reach Customer Support through the form on this page: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121 

 

 


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!