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Anon102531
Active Contributor

Lastpass blank window pop up in Safari

Recently (maybe with the 4.92 version update?) I noticed starting last pass opened up a blank window (see screenshot). I'm on a Mac (12.3.1). The safari extension doesn't seem to work so well either anymore (autofill works but only after clicking "fill" from menu icon). I also have to login to the Lastpass App each time I open it. I wonder if the pop up is an authentication window not displaying properly? Any idea what's going on? I uninstalled and reinstalled but still same. I've had to resort to using Chrome again (extension works fine there).Blank pop up windowBlank pop up window

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1 ACCEPTED SOLUTION

Accepted Solutions
AshC
GoTo Moderator

Re: Lastpass blank window pop up in Safari

Hi all,

We've now confirmed that all 2-factor authentication attempts are successful with the newest LastPass app for Safari.  If you haven't already, please check for updates and let us know if you see any more issues.

 

Thank you. 


Ash is a member of the GoTo Community Care Team.

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120 REPLIES 120
Anon102531
Active Contributor

Re: Lastpass blank window pop up

Update: I completely uninstalled (AppCleaner) Lastpass App and reinstalled it. Looks like the LastPass App has even updated to version 4.93, but still this crazy little blank window still pops up.  When I sign in to Lastpass and close out of the app and Safari, the blank window appears when starting up either Lastpass or Safari... and I'm signed out of Lastpass on both. I can close the blank window, sign in to the App (which signs me into the extension), but the process loops again once I close out of them. Major pain....

vinceskahan
New Contributor

Re: Lastpass blank window pop up

Same here for the last three or four minor updates on a M1 mac mini with up to date os.   I have to use the browser to log into the website to get LP to authenticate (after the usual 2FA stuff too of course).

 

Dr_Mono
New Contributor

Re: Lastpass blank window pop up

Having the same problem with 2020 Intel and 2021 M1 MacBook Airs.
midinotes
New Contributor

Re: Lastpass blank window pop up

Same here. I'm using M1 Macs and keep (a) getting a blank pop up window each time I restart, (b) keep having to log back in to Lastpass (Safari extension) and (c) unreliable autofill results in Safari.

 

Not the end of the world but looking forward to a future fix!

 

Simon

 

GlennD
GoTo Manager

Re: Lastpass blank window pop up

Hi, we are looking into this issue and trying to identify the cause. Can you please reply and let me know if you have 2FA enabled on your account or not?

 

Glenn is a member of the GoTo Community Care Team.

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Dr_Mono
New Contributor

Re: Lastpass blank window pop up

I do have 2FA enabled.
vinceskahan
New Contributor

Re: Lastpass blank window pop up

Of course yes. 

Anon102531
Active Contributor

Re: Lastpass blank window pop up

Yes, 2FA is enabled. It's worth noting that I have a Lastpass family account and another family member does NOT have 2FA enabled. They use the same mac computer (different user account) and don't have this problem as far as I can tell.

Endyss
New Contributor

Re: Lastpass blank window pop up

Glad to see I'm not the only one. I am also having this same issue — blank pop-up and no autofill — but for me LastPass also will not fill in passwords in Safari at all, even if I click the Fill button from the menu icon.

 

Running LastPass 4.93.0 with 2FA enabled, Safari 15.4, macOS Monterey 12.3.1. All are fully up-to-date on a 14-inch 2021 M1 MacBook Pro.