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Dolby1
New Contributor

Lastpass browser extension hasn&#039

Hi,

when  I am trying to recover my password via SMS getting the below error

lastpass browser extension hasn&#039

 

@glenn I have sent a PM can you please help

2 REPLIES 2
leonardshoh
New Contributor

Re: Lastpass browser extension hasn&#039

I have the same problem , installed on another machine and browser and got the same error as well . 

 

 

RachelO
Retired GoTo Contributor

Re: Lastpass browser extension hasn&#039

Hi @Dolby1,

 

If you see an error message that says the browser extension hasn't been installed this means that recovery will not be possible in that browser, please follow the steps here for next steps and other options: https://support.logmeininc.com/lastpass/help/why-do-i-see-a-message-that-lastpass-account-recovery-h...




RachelO is a member of the LogMeIn Community Care Team.

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