Lastpass did charge me after canceled account

[Andreas6]

I did cancel my account (7th september) the day before subscription ended (8th september). 4 days after my cancellation you did charge me for 1 added year (11th september). Since my account is cancelled, I cant login to speak with your support. Please re-pay me what you did charge or I need to start a claim to our the card company towards you.

BR
Andreas

[AshC_LP]

Hi @Andreas6 

If there was an unauthorized renewal in this case, I'd like to check on the process from our side. 

Please click my Community name to send me your LastPass email address, cancellation evidence, and proof of purchase (annual Premium receipt). 

[Andreas6]

Hi,

I did send you all the information regarding this. 

Thank you,

//Andreas

[Andreas6]

Hi,

You still did not solve this issue, I have not received any payment back from Lastpass and did not hear anything from them. Please help.

//Andreas

[Andreas6]

Hi,

Since I have no solution on this yet, I have started a claim towards the card company to get refund of the transaction you did after I cancelled the account.

//Andreas

[zlf]

Hello Andreas,

I have the exact same situation.

I had LastPass Business and canceled the subscription and delete the account in august 2023.

I asked for approval of account deletion and got confirmation on 2nd oct 2023 from Maximilian (LastPass).

Now in november my credit card got charged for a new subscription without receiving any invoice about this.

How should i contact the support, when I can not login to the support system, cause my account got deleted? 

On mail nobody is answering me since 1 week.

I am really unhappy about this procedure.

Regards

Florian

[Andreas6]

Hi,

Yes, it is very strange and not good customer ethics to attempt such a fraud.

The user "AshC_LP " are trying to accelerate my issue towards Lastpass support. But Lastpass support did not solve the issue.

You will not be able to contact Lastpass yourself, since that require an account, and if you deleted the account you are in the same situation as me.

If you use Mastercard/Visa you should be able to require a claim towards the company LastPass. I sent in my claim now last week. Normally that should work for you to get refund. Ask your bank how to proceed with the claim, they can direct you to the correct address.

Come back here in the forum and tell us if it will be solved.

//Andreas

[zlf]

Hello Andreas,

still no success to reach lastpass support in any way.

Even my business contact  Maximilian Schmiederer (Enterprise Account Executive) is not answering on my emails since 2 weeks.

Best regards

Flo

[Andreas6]

Hi,

The only thing you can do then is to claim it toward card company and then spread the word how they treat customers.

I just did add this to my LinkedIn account and I did tag Maximilian Schmiederer in the post.

See the post here:

https://www.linkedin.com/feed/update/urn:li:activity:7134846319709335552/

BR
Andreas