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towerone
New Contributor

Login after renewing families

I let lastpass families subs lapse. Just renewed it. Now daughter cannot login. Password reset doesn't work (no account with that email). Tried creating new account but cannot as email already exists! Can daughters account be restored or worse case, wiped so that she can create new account?

1 REPLY 1
RachelO
LogMeIn Contributor

Re: Login after renewing families

Hi @towerone,

 

If you have access to the account email address you can reset the account by following these steps https://support.logmeininc.com/lastpass/help/reset-your-lastpass-account-lp010066 When asked if you know your Master Password select No. This will reset the account and allow you to choose a new master password and will also erase everything saved in the account's Vault and start over.




RachelO is a member of the LogMeIn Community Care Team.

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