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jasonwaiting
New Contributor

Login -> Email Verification -> No Email -> Try Reset Password -> No SMS -> (REPEAT)

I don't even know what I should do.

I still have to log in if I need to contact customer service.

Totally disappointed with LastPass service.

5 REPLIES 5
DirkSeegert
New Contributor

Re: Login -> Email Verification -> No Email -> Try Reset Password -> No SMS -> (REPEA

I have exactly the same problem. I don't receive a verification email since three days and don't see any chance to access the customer service on any other way. Absolutley desperate!! What can I do???

Higgin
New Contributor

Re: Login -> Email Verification -> No Email -> Try Reset Password -> No SMS -> (REPEA

I am also having the same issue. The password I am using is definitely correct, but my issues started when I tried to login while on holiday, from that point it won't let me login, says it is sending verification emails and they never come through.

Please can you help Lastpass

jasonwaiting
New Contributor

Re: Login -> Email Verification -> No Email -> Try Reset Password -> No SMS -> (REPEA

Unfortunately I don't think they really care about customers who cannot log in to LastPass.

I have moved my vault to another provider but if your subscription is still active, I think it's better to the lawyer instead 😞

BBlevins
New Contributor

Re: Login -> Email Verification -> No Email -> Try Reset Password -> No SMS -> (REPEA

Same issue here! I feel like an idiot for staying with these people. The instructions they give are crap. I know I'm entering my new master password correctly based on my hint. Now hackers probably have more access to my passwords than "I" do! 

Android01
New Contributor

Re: Login -> Email Verification -> No Email -> Try Reset Password -> No SMS -> (REPEA

Same as you all.
I personally feel they need an update.
I've tried everything and nothing works.
All I get now is a message saying that my master password is updating try again in a few minutes..... I try every day and this has almost been about 3 weeks.
I have had some people try to help but like I said nothing works.
If anyone finds a workable solution let everyone know.
Fingers crossed some of the techy people on here will find a way, lol.