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philrodo
New Contributor

Login to LastPass using Safari on iPad shows no records

When I login into my LastPass account using Safari on my 2018 iPad Pro, displays no records—no passwords, no bank accounts, no notes, etc. I’ve deleted the cache for LastPass.com under Safari’s Advanced settings, but no records are displayed. When I use another browser on the iPad, I have no problems accessing the data in my LastPass account. I’m on iPadOS 15.6.1. 

2 REPLIES 2
AshC
GoTo Moderator

Re: Login to LastPass using Safari on iPad shows no records

Hi @philrodo

You may need to manually sync the data there, by following these instructions: https://support.lastpass.com/help/how-do-i-manually-sync-my-lastpass-account-data 

 

 


Ash is a member of the GoTo Community Care Team.

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philrodo
New Contributor

Re: Login to LastPass using Safari on iPad shows no records

Thanks. But when I log into my account and go to advanced settings, I see no option to Refresh Sites. 
However, I noticed that my LastPass extension icon in the toolbar, is blue not red, And when I tap on the blue extension icon, and then tap on the settings wheel and tap on troubleshooting, I get the options to refresh my vault or clear the cache, but tapping on either option opens a window with the option to open my vault; the LadtPass app then opens, but nothing happens in my Safari  session where no passwords are displayed. This is really strange and it only happens on my iPad, though it once also happened on my iMac, but it eventually refreshed and I was able to access the passwords in Safari.