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New Contributor

Lost password AND new phone number

I recently got locked out of my Android tablet where I was using a pin. I haven't changed my password recently. I tried to recover it, but the SMS is going to an old phone number I don't have access to anymore. I'm getting the account email alerts, but none to the alternate account. Please advise. Thank you!

GoTo Manager

Re: Lost password AND new phone number

Hi, @mnboater1

Although we cannot recover the lost password for you, we can disable the MFA if that's engaged. Assuming you cannot log into the LastPass account at all, Customer Support can manually confirm your identity in order to disable the MFA check.  You would then need to follow one of these recovery methods if you have them set up: 


Ash is a member of the GoTo Community Care Team.

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