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New Contributor

Lost password, can't reset, how do I stop paying for LastPass?

Okay, so I reformatted my hard drive, can't get my master password correct, and resetting using face ID on my phone is not working. Fine fine fine, there's nothing anyone can do. The question is, how do I stop paying for it? I don't want my passwords, just don't want to pay a subscription for a service I'm eternally locked out of.

GoTo Manager

Hi @coleywoley,


As long as you have access to your email you can reset your account and create new Master Password and sign in. From there you can either start over or cancel your subscription.


Glenn is a member of the GoTo Community Care Team.

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