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Active Contributor


I have repeatedly attempted to set-up MFA for my LastPass account.  The authenticator app that I use is Authy.  Using Authy, in LastPass, I get as far as scanning the bar code.  LastPass never gives my confirmation that my authenticator/MFA is complete.  I have to cancel the whole process.


I then attempted to set up MFA using the LastPass Authenticator.  When I scan the bar code, I get a pop-up: "Device Not Paired"  "Unexpected Error"


So, it seems that no matter which authenticator I try use, LastPass MFA is not pairing with my iPhone 12 Pro Max running iOS 15.1 Beta 4


Thank you for any assistance/thoughts. 

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Retired GoTo Contributor

Re: MFA Set-UP

Hi @ronaldbernier86,


So that we can investigate and so that you don't post any private account information publicly, could you send me a private message with your LastPass account email address? To send me a private message, please click my username to view my profile, then click the blue "Send a Message" button in the upper right.

RachelO is a member of the LogMeIn Community Care Team.

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