Master password revert to lastest version

[JustMe137352]

HI,

Like many, I lost my password and needed a recovery.

During this recovery process, the only option which I thought might work was to revert to an old password state from mars 2020. However that did not work either.

I have since the reversion to the old password recovered my recent password from an old computer.

So the situation is that I can login to the mobile app with my new password in offline mode, were I can view all entries but not add or change anything. 

However, I ca not login to the web based service since the new password is disabled. 

Is it possible to revert the web based service to my most recent password ?

Ps. My passwords are 16-20 random characters to hints does not works.

[RachelO · Accepted solution]

Hello,

So that we can investigate and so that you don't post any private account information publicly, could you send me a private message with your LastPass account email address? To send me a private message, please click my username to view my profile, then click the blue "Send a Message" button in the upper right.

[JustMe137352]

Hi,

I sent you my email address.

Thank in advance. 

E.

[jnx]

Did you get a resolution to this.

My account "reverted" back 90 days and wasn't capped at 30 preventing it from reverting back.

Hoping for an "undo" revert function given the impact this is going to have. 

[JustMe137352]

Hi Jnx,
I had no problems after the reversion.

[jnx]

So were they able to "undo" the reversion - to get back to the state where you had your passwords? Just wasn't sure if that is what they did, or if you had to manually take everything from your mobile again?

Thanks,
J

[JustMe137352]

Yes, they did an "undo" as they had copies of my passwords. Keep in mind that my changes were within 6months so older settings might be missing.
I assume that it is a very small file of a few kB so it shouldn't be a problem to store it for sometime/indefinite.

So the procedure were,
1. I forgot my most recent password so I did revert to an old password with the online tool for this.

2. Old password did not work either.

3. I found my most recent password.

4. Asked to go back to my most recent password, which they had copies of. This step was performed by admins at Lastpass. I could not do it myself.

4. I login with my most recent password without a problem.

[jnx]

That gives me hope. Thank you. All my changes were really recent... and it just undid and moved my back 2+ months with the revert (the revert shouldn't have even been possible as it was > 30 days). Shouldn't have been testing things... but if they fix it, at least I found a critical bug for them. The revert shouldn't have been possible. It is now also letting me revert back another 3 years.

Fingers crossed on the undo button, and then will figure out how to lock it all down and make sure vault isn't corrupted - maybe export + backup. Then clear account, then re-import everything. But that also makes me nervous.