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giselmey
New Contributor

Most of my passwords/folders/sites are gone

I have used Lastpass Free Desktop for many years and have about 200 passwords. Today, of all those, only about twenty are still there. Folders are missing as well, other folders are (almost) empty. I do not use it on my mobile device nor have I the app installed.

I have tried the acct sync described in Help numerous times to no avail, including  restart and local cache clearing.

Any ideas?

Thanks in advance.

3 REPLIES 3
AshC
GoTo Moderator

Re: Most of my passwords/folders/sites are gone

@giselmey  I apologize for the data corruption there.  

 

Please first try the steps in this support article, and let us know if it has no effect: https://support.lastpass.com/help/some-of-my-passwords-and-vault-items-are-missing-how-do-i-get-them... 

 

In a worse-case scenario, we can try to roll back your LastPass Vault to the last save point. 

 


Ash is a member of the GoTo Community Care Team.

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giselmey
New Contributor

Re: Most of my passwords/folders/sites are gone

Thanks, AshC!

 

I have tried all the steps more than once, to no avail. 

 

Interestingly, the security score mentions 189 passwords., but there are only 19 pass cards visible.

 

A rollback would be appreciated. How do I do that? 

AshC
GoTo Moderator

Re: Most of my passwords/folders/sites are gone

@giselmey  If you see the same thing in the LastPass app as the lastpass.com website, can you try updating the account password? 

 


Ash is a member of the GoTo Community Care Team.

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