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adonmez
New Contributor

My account hacked:(

I've been using Lastpass for a long time. I've never had any problems with my lastpass account before but yesterday, my lastpass extension didn't work, I entered my account and my saved passwords and payment cards were empty. I couldn't use them on any website.  I also noticed some Chinese characters in my passwords area. Yesterday, I bought something on Alibaba, and I used lastpass for entering my alibaba account. After that I couldn't use my saved passwords. I checked my lastpass' account history, everything looks normal and I didn't receive a login message from lastpass.  I have lots of accounts password and I cannot remember anything. What should I do? Thanks.

 

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1 ACCEPTED SOLUTION

Accepted Solutions
jpenny84
Respected Contributor

Re: My account hacked:(

I don't work for LastPass.

 

It's likely just a local data corruption. Clear the extension cache. log out, and then log back in.

 

https://support.lastpass.com/help/why-is-my-lastpass-vault-contents-blank-missing-or-has-been-replac...

View solution in original post

2 REPLIES 2
jpenny84
Respected Contributor

Re: My account hacked:(

I don't work for LastPass.

 

It's likely just a local data corruption. Clear the extension cache. log out, and then log back in.

 

https://support.lastpass.com/help/why-is-my-lastpass-vault-contents-blank-missing-or-has-been-replac...

adonmez
New Contributor

Re: My account hacked:(

Thanks dude, you saved my life:)