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kylejang
New Contributor

My account is wiped out or replaced with special characters

Almost all of my accounts are wiped out and some names and category are filled with special characters.

I don't even know when it happened because ones that I check in a daily basis was working fine.

Is my account hacked? Is it possible to recover those accounts back?

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1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
LogMeIn Manager

Re: My account is wiped out or replaced with special characters

Hi @kylejang 

 

Please follow the steps in this support article and let me know if it resolves your issue.

 

You may be experiencing a sync issue with your LastPass Vault. You can resolve this issue by refreshing your sites and/or clearing your local cache.

 

Refresh sites

  • First, you can try refreshing the sites within your Vault.
  • Click on the active LastPass icon in your web browser toolbar.
  • Go to Account Options > Advanced > Refresh Sites.
  • You have forced a sync of your Vault data.

 

Clear local cache

  • If you are still encountering issues, you can try clearing your local cache.
  • Click on the active LastPass icon in your web browser toolbar.
  • Go to Account Options > Advanced > Clear Local Cache.
  • Log out of LastPass.
  • Log back in and access your Vault.
Glenn is a member of the LogMeIn Community Care Team.

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9 REPLIES 9
mdc1022
Active Contributor

Re: My account is wiped out

I wish I had the answer for you. I have seen this Alot here on the forum. It has me so "worried" that I keep another password manager as a backup so that IF this happens, I will have the other one as a backup. From what I read, it has something to do with syncing?  I hope you get it figured out and my best advice, get a backup password manager.  

GlennD
LogMeIn Manager

Re: My account is wiped out or replaced with special characters

Hi @kylejang 

 

Please follow the steps in this support article and let me know if it resolves your issue.

 

You may be experiencing a sync issue with your LastPass Vault. You can resolve this issue by refreshing your sites and/or clearing your local cache.

 

Refresh sites

  • First, you can try refreshing the sites within your Vault.
  • Click on the active LastPass icon in your web browser toolbar.
  • Go to Account Options > Advanced > Refresh Sites.
  • You have forced a sync of your Vault data.

 

Clear local cache

  • If you are still encountering issues, you can try clearing your local cache.
  • Click on the active LastPass icon in your web browser toolbar.
  • Go to Account Options > Advanced > Clear Local Cache.
  • Log out of LastPass.
  • Log back in and access your Vault.
Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!

View solution in original post

kylejang
New Contributor

Re: My account is wiped out or replaced with special characters

Hello,

 

It is fixed now!

I updated my email address about a month ago and I guess that caused the problem.

Refresh sites and Clear local cache didn't help but reverting account fixed the problem.

 

I appreciate for your help!

MLCouprie
New Contributor

Identity names corrupted / malformed!

Identity names show corrupted or empty.

This happens in the Vault as well as in the Addon. It looks like this:

2020-11-20-08-53-screenshot001.png

RachelO
Retired LogMeIn Contributor

Re: Identity names corrupted / malformed!

Hello,

 

Could you try all of the steps outlined in this article to see if that resolves the issue with your Vault contents showing as blank, missing, or replaced with special characters: https://support.logmeininc.com/lastpass/help/why-is-my-lastpass-vault-contents-blank-missing-or-has-...




RachelO is a member of the LogMeIn Community Care Team.

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pstadnyk
New Contributor

All usernames in my Vault blank; passwords show Chinese characters.

All usernames in my Vault appear blank and the passwords show Chinese characters. Have I been hacked? How do I get all my info back?

 

Clicking on the 3 dots in any given field also shows blankness. LastPass is basically not working for me.

Tags (1)
pstadnyk
New Contributor

Re: My account is wiped out or replaced with special characters

Did you revert to an old password when you say "reverting my account"? Having same issue and cant figure this out. Thanks.

RachelO
Retired LogMeIn Contributor

Re: My account is wiped out or replaced with special characters

Hi @pstadnyk,

 

If you've tried the other two steps in this article: https://support.logmeininc.com/lastpass/help/why-is-my-lastpass-vault-contents-blank-missing-or-has-... and are still encountering issues with your Vault and have recently updated your Master Password, changed your email address, or changed your iterations, you can revert your account to its previous state by following the steps linked near the bottom of the article linked above.




RachelO is a member of the LogMeIn Community Care Team.

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CMormino
New Contributor

Content is not a recognizable language

Accessing my account through my computer, the writing/language is not recognizable and I can't access my information.  It won't permit me to attach a photo of what I am seeing.  The settings are English but it looks like a form of Chinese.