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My administrator is unable to share passwords with me

My administrator is trying to share multiple passwords with me but is always getting an error message. Note that we have already generated sharing keys on our accounts so that is not the problem.

Screenshot 2023-11-17 at 12.06.47 PM Medium.jpeg

Prompt assistance will be much appreciated!

GoTo Manager

Re: My administrator is unable to share passwords with me

Hello @annecalvo ,
My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!
I am sorry about the issues you are having with sharing passwords. Please ask your administrator to follow the steps described on this article and verify if they are able to share the password with you after that.
Please let me know if this worked or if further assistance is required. 
Thank you,
Henry | Customer Care
Henry is a member of the LastPass Community Care Team.
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