My administrator is unable to share passwords with me

[annecalvo]

My administrator is trying to share multiple passwords with me but is always getting an error message. Note that we have already generated sharing keys on our accounts so that is not the problem.

 

Prompt assistance will be much appreciated!

[HenryO_LP]

Hello @annecalvo ,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with sharing passwords. Please ask your administrator to follow the steps described on this article and verify if they are able to share the password with you after that.

Please let me know if this worked or if further assistance is required. 

Thank you,

Henry | Customer Care