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New Contributor

My email address is being used

I'm trying to sign up for LastPass with my work email as that's the only one my boss will share passwords with me through. It seems that since my name is pretty common there was a previous employee who used to use my email address within the company and I am unable to sign up for an account as I don't have access under my email address. Is there a workaround?



LogMeIn Contributor

Re: My email address is being used

Hi @Jess4,


You would need to Delete the account associated with that email: and select No when asked if you know the master password to continue the deletion process via email. Once this is done, you should be able to be re-invited to the LastPass account by your LastPass admin, and you should then receive the email invitiation to join their Teams/Business account.

RachelO is a member of the LogMeIn Community Care Team.

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