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For more information about the LastPass security incident please visit our blog

IhsanRocks
New Contributor

Need help signing into my lastpass account. (Need to get in touch with the team)

Hey there, so recently my computer got locked by BitLocker windows encryption and i need a key which is on my email. However, i had only signed in to that email on that device, and no other. The password is on lastpass, and i remember my master password, but I need to verify this device. 

 

https://support.lastpass.com/home?articleID=2299904891

This article says we can try contacting them, however since I'm a free user apparently I cannot contact them. Is there anyway i could still recover my account and get my password. Even one specific password can help me login back to all my devices.

1 REPLY 1
AshC
GoTo Manager

Re: Need help signing into my lastpass account. (Need to get in touch with the team)

Hi @IhsanRocks 

If you cannot access the email used for LastPass when an identity confirmation is triggered then we can help manually clear that location for use.  I could not locate a LastPass account with your Community email, so please click my Community name to send a private message with your LastPass email address spelling. 

 


Ash is a member of the GoTo Community Care Team.

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