Online vault will not launch shared sites/ passwords

[ajh1]

Hello,

I consistently have an issue with launching shared sites/ passwords on my online vault in LastPass. Typically I will have the individual sharing the information retry sharing or seeing if there is an issue on their end, however, I believe it is an issue on my end and I am unsure how to resolve it. I have a free account and am unable to receive any helpful solutions from the LastPass team.

Any feedback helps! 

THANK YOU IN ADVANCE.

[HenryO_LP]

Hello @ajh1 ,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Can you please try following the steps from this article and verify if the issue is resolved after each of them.

Please let me know if this worked or if further assistance is required. 

Thank you,

Henry | Customer Care

[ajh1]

Hi @HenryO_LP  - I have tried these trouble shooting options with no success.

[tonyakm]

Hi there,

Were you able to figure it out? If so, how did you do it? let me know, I'll appreciate, thank you!

[HenryO_LP]

Hello @ajh1 ,

Is this issue only happening with Shared passwords? If you click on edit, do you see that the username, URL and password are received on your side?

Please let me know.

Thank you,

Henry | Customer Care

[ajh1]

When I click edit on the shared password for each shared site/ item, I see a username, but it says: 

"ERROR: You aren't allowed to view the password for this shared site."

[HenryO_LP]

Hello @ajh1 ,

Does the URL show data? Is it correct or is something else shown on it?

Please let me know.

Thank you,

Henry | Customer Care