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bowensa4
Active Contributor

Paid for LastPass Premium but still showing as Free user

I have been a free user. Paid fir upgrade based on threat to disable current capabilities; however still showing Free User and again prompting me to upgrade. Logout/login and reinstall doesn’t help. Credit card charged. Submitted email to support address but no confirmation of receipt or commitment when I MIGHT get support as a paid customer.

1 ACCEPTED SOLUTION

Accepted Solutions
RachelO
LogMeIn Contributor

Re: LastPass won't recognize my premium status

Hello, 

 

While we're not able to resolve billing issues on this forum, so that our billing team can resolve this for you please scroll down on this page and click Contact Support to open a ticket with Support:
https://support.logmeininc.com/lastpass/help/how-do-i-upgrade-to-lastpass-premium




RachelO is a member of the LogMeIn Community Care Team.

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161 REPLIES 161
LJamesJohnson
New Contributor

Paid for LastPass Premium but still showing as a Free user?

My premium status is paid through Apple subscriptions until February 2021. However, I am now listed as a "free" member in LastPass and have lost functionality as a result. I don't want to pay another annual premium fee because it's not due yet. I didn't see anything in the community threads on this. 

RachelO
LogMeIn Contributor

Re: LastPass won't recognize my premium status

Hello, 

 

While we're not able to resolve billing issues on this forum, so that our billing team can resolve this for you please scroll down on this page and click Contact Support to open a ticket with Support:
https://support.logmeininc.com/lastpass/help/how-do-i-upgrade-to-lastpass-premium




RachelO is a member of the LogMeIn Community Care Team.

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korpusz
New Contributor

Premium user, security dashboard is asking me to upgrade to premium.

Hi, 

 

I'm a paid Premium user. 

Can't use Security Dashboard beacuse it is asking me to upgrade to premium. Tryed two different browser, cleaned all browsing data on one to check if it will help. No luck. 

 

Best Regards,

BenceTimar
New Contributor

Re: Premium user, security dashboard is asking me to upgrade to premium.

Hi,

 

LastPass would require essential information to resolve this issue you have. This is definitely a strange one so in order to resolve this I would suggest to open a ticket at support. 

https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121

 

Otherwise you could try reinstalling the extension or clearing the cache as per below article explains:

https://support.logmeininc.com/lastpass/help/how-do-i-clear-the-local-cache-for-my-vault-lp010126

userben
Active Contributor

Re: Premium user, security dashboard is asking me to upgrade to premium.

Exact same issue, and playing pingpong since a number of days with the technical support to get it sorted!

RachelO
LogMeIn Contributor

Re: Premium user, security dashboard is asking me to upgrade to premium.

Hello @userben,

 

So that I can look at the status of your support case and see if there's anything we can do to help get this resolved, could you send me a private message with your case number? To send me a private message, please click my username to view my profile, then click the blue "Send a Message" button in the upper right.




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GlennD
LogMeIn Manager

Re: Paid for LastPass Premium but still showing Free user

Hi @bowensa4 

 

I see your case in our support queue, it should be assigned soon and an agent will in contact. You can check the status of your support case by going to the support site and clicking on My Cases at the top.

 

 

Glenn is a member of the LogMeIn Community Care Team.

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BuddyFrodis
Active Contributor

Re: Paid for LastPass Premium but still showing Free user

Having the same issue.  Looks like I have to open up a case with support.

bowensa4
Active Contributor

Re: Paid for LastPass Premium but still showing Free user

Send E-mail to: removed by GlennD

Check status of your case at: support.logmeininc.com/lastpass

Log in and click "My Cases" on the top menu bar.

 

My experience:  Sent an E-mail two days in a row and posted messages here.  This board just reassured that tech support will work on it.  I received no E-mail responses to my submissions.  You just have to wonder if someone has seen it and when they may do something with it.  My status did suddenly switch to Premium 48 hours later.  Still no message of any kind to either tell me they fixed it or to ask if I had any other concerns before closing the ticket. 

 

Opinion:  Much like what they did with GoToMyPC, the individual customer does not appear to be their focus and I won't be surprised if they explode the cost of LastPass also in order to focus on just the commercial sector like they did with their GoTo products.  Disappointing since I really like this software solution.  When I first started using it 6 years ago it was $12 for a full year.  My fingers are crossed that they don't force out non-commercial customers by skyrocketing the cost or further eliminating functionality like they just did for what device they'll let you connect with.