UPGRADE TO PREMIUM - Payed 36 $ via google account with no changed

[RachelO]

Hi @jcharlesmith,

Sorry for any frustration. Please note that the billing system that LastPass uses is fully separate from LastPass itself so this any billing or payment issues are not related to saving/storing data in your LastPass Vault. For more information on LastPass' security and how it works please see here: https://www.lastpass.com/security/what-if-lastpass-gets-hacked

If you have any issue or see an error when trying to purchase LastPass, please scroll down and click "Contact Support" at the bottom center of this page to create a ticket with the billing team who can help fix any issues or errors: https://support.logmeininc.com/lastpass/help/why-do-i-see-a-message-were-sorry-something-went-wrong-...

[kazdano]

I have bought LastPass Premium on the google play store but I didn't got it. It stays on my shopping history on my google play account. Money wst taken from my bank account as well. Bu I still have free version. 

I tried to contact LogMeIn support. They wrote that I can try to get refund from Google. So I tried that. But then I got the message that Google don't support refund on this kind of purchases.  So I tried to contact LogMeIn support one more time but they just ignoring me.  bought it at 18 of march 2021. And still I haven't got any help. It's hopeless. I have never meet such a bad support like this. I'm totally disappointed. 

[RachelO]

Hi @kazdano,

Sorry for the delay in response in regards to your support request. I've escalated your support ticket so you should now get a response as soon as possible. Please keep an eye on your email as this is how the support team will let you know when this is resolved or with any further updates.

[beardman]

I am having the same problem.  I have been emailing back and forth with service since the 5th.  I have sent screen captures of my itunes account and my bank account.  Please resolve this ASAP!!

[RachelO]

Hi @beardman,

I've reviewed your support case and it looks as though the Premium purchase didn't correctly sync from the Apple App store to our system. The support team has received your proof of purchase and the billing team will now need to fix this in our system to get your Premium applied correctly. Once this has been completed the support team will let you know via email as soon as this is done.

[beardman]

Okay, any idea of how long this should take?  I am currently unable to use lastpass on both a mobile device and a computer.  I have exceeding my switching options.

[RachelO]

While I'm not sure how long this will take to resolve, I have reached out to your support representative to ask them to provide you with an update or resolution via email as soon as possible.

[beardman]

Okay, my subscription is set to renew on April 22. Honestly. I’m hesitating even renewing it if it’s going to be a hassle every time.

[FamiliarPlant21]

I have the same issue, paid for premium via google play and my account is still a free version.

I've opened a ticket with LastPass 31MAR and I've got one email back looking for the receipt but nothing since.

[LP5]

Hi RachelO, I'm having the same issue. I just paid for Premium. But it still shows it as free. I definitely paid as it showed up in the paypal receipts. I have a few devices I use it on for work. And it's just slowing everyone down. Could you please point us in the right direction as I am concerned I won't hear a response from the ticket I sent to Contact Support any time soon. Thanks in advance.