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RachelO
LogMeIn Contributor

Re: Paid for LastPass Premium but still showing Free user

Hi @JMB801,

 

I do also see your submitted support request in our queue, and it should be assigned soon and an agent will be in contact with you via email to resolve this issue that is affecting some users due to an issue with our billing system.




RachelO is a member of the LogMeIn Community Care Team.

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MikePax
Active Contributor

Re: Paid for LastPass Premium but still showing Free user

ISSUE RESOLVED!

It got fixed this morning. My account now shows "Premium".

 

Email from LastPass Support

(you'll have to excuse the bad grammar, I can forgive them as long as they fix my issues):

 

Hello and thank you for your patience. 
We had refresh your account from our end and the issue should now be resolved. 
I apologize for the delay in our confirmation that your issue was taken care of.

 

DAKherr
New Contributor

Re: Paid for LastPass Premium but still showing Free user

12q

bowensa4
Active Contributor

Re: Paid for LastPass Premium but still showing Free user

Should we ask for our subscriptions to be extended for the days we paid for but they did not provide us? Yeah... maybe we should just count our blessings that it’s working at all.
Industry slogan: Don’t give them more than they asked for and never ever give them more than they paid for. (LOL)
Jelvis
Active Contributor

Re: Paid for LastPass Premium but still showing Free user

I did wonder about that myself. If the shoe was on the other foot........

 

Maybe that's the new definition of a business year, 363-364 days?

rogerdk
New Contributor

Re: Paid for LastPass Premium but still showing Free user

Same here.  I guess I will contact my credit card company and dispute the charge.  I mean how hard can it be to show immediate upgrades.  

AND you can't get ahold of any of these clowns

RachelO
LogMeIn Contributor

Re: Paid for LastPass Premium but still showing Free user

Hi @rogerdk,

 

I do see your support request is active and the billing team is working to resolve this issue with your account currently, and they will send you an email as soon as this has been fixed. If you have any other questions please feel free to reply to any of the emails sent to you related to your support case and that will be sent to your support representative so that they can respond.




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narcoso
New Contributor

Bought premium a week ago, but account still shows Free Tier

Hello,

i bought LastPass Premium because of the upcoming changes popup on the 20th, but it still shows Free on my Account.

I even opened a Ticket on the 21st with case number 14892171, but nothing happened.

Is this a scam?

jpenny84
Respected Contributor

Re: Bought premium a week ago, but account still shows Free Tier

You can check your case status on the LastPass support page.

https://support.logmeininc.com/lastpass/help/how-do-i-use-the-view-my-cases-portal
RachelO
LogMeIn Contributor

Re: Bought premium a week ago, but account still shows Free Tier

Hi @narcoso,

 

Sorry about not hearing back about your support ticket yet. I've escalated your ticket so that our support team managers can make sure your ticket is resolved as soon as possible, please keep an eye on your email as they will let you know as soon as this has been fixed.




RachelO is a member of the LogMeIn Community Care Team.

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